Fleet Operations Manager, Last Mile Account Management

Japan, Tokyo Amazon 4 maanden geleden


Job summary
At Amazon, we're working to be the most customer-centric company on earth including how we fulfill and deliver customer orders.
The goal of Last Mile Account Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena.

We are looking for a Fleet Operations Manager who is responsible for the safety, compliance, availability, and cost of the Fleet in Japan.
A candidate will need to execute the strategy of the team leverage best practices.
This person will play a central role within the larger fleet organization.

【More Information】
AMZL: https://www.amazon.co.jp/b?node=5637343051
Project Management: https://www.amazon.co.jp/b?node=5609904051
Location: https://www.amazon.co.jp/b?node=5589794051

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

  • Evaluate health and safety of fleet. They will ensure vehicles are roadworthy and compliant with local regulations by performing audits, providing feedback and trends to leadership.
  • Support product and programs launches in Japan. To be successful in this role, the Fleet Operations Manager is required to have strong operational knowledge, and understand the conditions of local markets.
  • Tactically collaborate with multiple stakeholders, internal and external, in order to solve operational needs. The Fleet Operations Manager is responsible for executing a program with ambiguous deliverables and align stakeholders to achieve daily business needs. They will be required to demonstrate the ability to negotiate and influence, showing backbone while dealing with internal and external stakeholders.
  • Manage deployment and availability of vehicles in Japan. This will require technical expertise to balance tradeoffs between cost, quality, and speed, and escalating to leadership when needed.
  • This role will be based in one of our delivery stations in Japan, and requires ability to travel 20-30% of time across the assigned region.

About the team
Tenets: 私たちはいつでも、どこでも、どのような方法でも、お客様が望まれる形でお荷物を受け取れる世界を目指します。

We create the future that customers can receive their package anytime, anywhere and in any way what they want going beyond their expectation.

To customer:


Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies.

To partner:


Become the No. 1 business partner by building a fair and sustainable business model with safety as top priority.

To Company:


Fulfil a function which promote an implementation of sustainable delivery network with low cost, and which Encourage investing for the future


  • Bachelor’s Degree or equivalent
  • Experience at least in Account management, vendor management, program management and/or consulting within a cross-functional organization
  • Business level of both Japanese and English
  • Knowledge of Microsoft Office – specially Excel


  • Masters Degree(Engineering, Business Administration, Logistics)
  • Fleet Management or Operations experience, or equivalent background in mobility services
  • Excited about working in a diverse group and contributing to an inclusive culture
  • A history of developing strong, value-added relationships, earning trust with multiple stakeholder groups both internal and external
  • Ability to handle and prioritize when presented with a high volume of engagements
  • Excellent communications skills and a high bar for accuracy and detail.
  • This leader can work independently in a fast-paced and rapidly changing environment

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

The salary information will be provided individually prior to the 1st interview.