CUSTOMER SERVICE SPECIALIST – DUTCH SPEAKER – LISBON, PORTUGAL

2 maanden geleden Lisbon   879 views
Vacature omschrijving

 

Job Description

Elevus isrecruiting a CUSTOMER SERVICE SPECIALIST withnative/fluent level of the DUTCH language.Our client is a Global Business Process Outsourcer, specialized in CustomerExperience Management across voice, social and digital channels.

 

Responsibilities

-Listen and respond to customers’ needs and concerns in a simple way, keeping asmile to ensure their satisfaction;

-Provide information about products and services;

-Take orders, determine charges, and oversee billing or payments;

-Review or make changes to customer accounts;

-Handle returns or complaints;

-Record details of customer contacts and actions taken;

-Research answers or solutions as needed;

-Refer customers to supervisors, managers, or others who can help.

 

Qualifications

- EU citizenship or valid residencevisa/work permit;

-High School Diploma or higher;

-Native or fluent (level C1/C2) in DUTCH;

-Good knowledge (Level B) in English;

-Excellent communication skills and pro-activity;

-Ease of interpersonal and teamwork;

-Be recognized for attention to detail and high energy;

-Enjoy challenges and be eager to join an exciting high growth company.

 

Offer

- Opportunityto work in a multicultural team within an international environment;

- Integrationinto a solid and growing company;

- Workplace:Lisbon, Portugal;

- Directcontract with the final client;

- Base salary+ food allowance + bonus + health insurance (after 6 months);

- RelocationPackage: Accommodation (all expenses included), Airport pickup, refund firstflight (after 6 months), two-way ticket to homeland, free sports activities andPortuguese lessons.

 

Applications to

 

BPO & CC TEAM

 

Recruiter.bpo@elevus.pt