Customer Service Team Leader -English Speaking (afternoon shift)

vor 4 Monaten Budapest   254 views
Job Details

Customer Service Team Leader -English Speaking (afternoon shift)

Req ID 91148BR Job category Customer Services Countries (State/Region) Central Location Hungary - Central - Budapest Apply now

Role synopsis

BP – This is your place! Find the right position to explore your potential in the exciting and vibrant universe of BP, one of the world’s leading energy companies!

Consider joining our prominent team if you have customer service experience and you have proven track record of team management. Here is your chance to unleash your potential as

Customer Service Team Leader (afternoon schedule)
With excellent English knowledge

Who we are?

From the deep sea to the desert, from rigs to fuel retail sites and research centres, BP delivers light, heat, and mobility solutions for a changing world. In our Global Business Services offices in Budapest and Szeged we provide services to move our business forward. As we are continuously growing we look for experienced professionals to contribute to our success.

What do we offer?

If you join our Customer Service team, you may have the following responsibilities:
  • Manage a team with complex process management and business interactions
  • Monitor and review day-to-day operational performance to ensuring meeting the service level agreements and management goals to ensure delivery meets customer expectations
  • Manage and supervise operational activities of the team
  • Run and analyze relevant reports, review the operational performance of the team on a regular basis
  • Ensure Global Process Standards are embedded and adhered to in day-to-day operations
  • Coach team members to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organization
  • Work closely with other team leaders within the Business to ensure that overall operational objectives are met, ideas shared and lessons learnt
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans.
  • Perform quarterly FTE sizing, plan and assign work to team members
In a Customer Service Team Leader role we have the following requirements:
  • Educated to Degree standard or equivalent
  • Min. 3 years relevant experience in the field of Customer Service
  • Min. 2 years relevant experience in People Management & Process Management
  • Fluency in English
  • High level of IT proficiency
  • Excellent communication skills and a customer oriented approach
  • Flexible, motivated personality
  • Able to work based on the customer's needs from 14:00 to 00:00
At BP, we provide the following environment & benefits for you:
  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to build a lasting career
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop and phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement
  • free coffee and tea
  • able to travel to the USA for 4 weeks

Key accountabilities


Essential Education


Essential experience and job requirements


Other Requirements (e.g. Travel, Location)


Desirable criteria & qualifications


Relocation available


Travel required


Is this a part time position?


About BP

Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. We have been continuing to develop our European Service Centre in Budapest, Hungary since 2009 and now we are extending our presence in Szeged as well. We aim to bring dynamism to the country and opportunities to all our current and future employees. Due to upcoming corporate transitions and our progressively growing competence over multifaceted business processes, our European service centre is persistently broadening its range of prominent career opportunities in both cities. We offer more and more B2B roles for career planners as well as increasingly complex, high-level, senior positions to seasoned experts. We are seeking individuals who share our values and are ready to make our business and culture stronger. Our key aim is to keep building on the successes we’ve seen over recent years, driving through the many and varied projects we’re working on that demonstrate continuous improvement. We strive to inspire our employees by creating an enjoyable, challenging work environment whilst simultaneously providing balance in private and work life, advancement through compensation, fun at work and shared devotion in volunteering and charity activities. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.


Corporate & Functions

Closing Date


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